Job Description

Overview

Launch your career in process improvement by supporting the identification, documentation, and optimization of business processes. As a Process Analyst, you will work closely with experienced team members to map processes, analyze data, and contribute to continuous improvement initiatives. This entry-level role is designed to build foundational skills in process analysis, stakeholder engagement, and professional communication, providing a pathway for growth within the Process Improvement team.

Responsibilities

• Create and interpret process maps (such as SIPOC, swimlane diagrams) using organizational standards and tools; accurately capture process steps, roles, handoffs, and decision points
• Participate in pain point analysis sessions, capturing and categorizing process inefficiencies and frustrations; apply Lean principles to identify improvement opportunities
• Assist in the application of basic root cause analysis techniques (such as 5 Whys) to understand underlying drivers of process issues
• Contribute to brainstorming sessions for potential solutions, focusing on identifying and articulating clear actions and anticipated benefits
• Assist with the collection and analysis of relevant process data (cycle times, volumes, error rates) to support problem definition and solution validation
• Draft and organize key process improvement artifacts, such as problem statements, current state analyses, solution outlines, and implementation plans, adhering to organizational templates and quality standards
• Actively listen to stakeholders, ask clarifying and probing questions, and synthesize diverse perspectives to support effective communication and stakeholder engagement
• Begin developing facilitation skills for small group discussions or presenting findings on process segments or quick win proposals
• Collaborate proactively with process owners, subject matter experts, and the Process Excellence team to support cross-functional initiatives
• Demonstrate adaptability, openness to feedback, and a willingness to learn new tools and concepts rapidly
• Exhibit professionalism in all interactions, proactively seek opportunities to contribute, manage time effectively, and take ownership of assigned tasks

Requirements

• 2+ years of full-time work experience
• Training or exposure to Business Process Management (BPM) tools and methodologies; adherence to established standards and procedures
• Experience or training in process mapping, modeling, and reengineering, including mapping current and ideal processes and identifying improvement opportunities
• Exposure to process improvement, consulting basics, and participation in team-based problem-solving
• Basic facilitation skills and ability to overcome simple obstacles in meetings
• Demonstrated ability to work well with others, share ideas, and show initiative in team settings
• Familiarity with process flow diagrams and basic process design concepts
• Strong documentation skills and attention to detail
• Effective verbal and written communication skills
• Analytical and problem-solving mindset, with a willingness to learn and adapt
• Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information
• Bachelor's in Business, Information Systems, Industrial Engineering, Operations Management

Recommended Qualifications

• Training or coursework in Lean, Six Sigma, or Business Process Management (BPM)
• Experience with process mapping tools (such as Microsoft Visio, LucidChart)
• Exposure to data collection and analysis for process improvement
• Experience working in a collaborative, team-based environment

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Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.

If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

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